Customer Service Practitioner Review

by BT Group

Best Apprenticeship Employer

Rating

7.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Answering calls, talk to customers and resolve their issues/answer their queries.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes, I have developed my communication and problem solving skills. I have also learnt new skills within Mobile Tech.

    10/10
  • 3. To what extent do you enjoy your programme?

    • I like my programme as it is helping me gain a qualification.

    7/10
  • 4. How well organised/structured is your programme?

    • Very well organised and structured.

    10/10
  • 5. How much support do you receive from your employer?

    • My employer gives me support within the job role and within my daily life.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Minimal, he does not understand how my EPA is going to go and the processes behind it.

    2/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • It does not.

    1/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Yes

    7/10
  • 9a. Would you recommend BT Group to a friend?

    • Yes

  • 9b. Why?

    • I love my job

  • 10. What tips or advice would you give to others applying to BT Group?

    • To be confident, open-minded and ready to help!

Details

Level 2 Apprenticeship

Customer Service

Newcastle upon Tyne

March 2025

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