Rating

8.5/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • Speaking to customers and assisting with any technical queries. i also have to follow a schedule and be logged into correct states at the certain times and this teaches me responsibilities

    8/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I have learned interpersonal skills and developing technical knowledge

    9/10

  • 3. To what extent do you enjoy your programme?
  • enjoy it a lot

    9/10

  • 4. How well organised/structured is your programme?
  • very well organised

    8/10

  • 5. How much support do you receive from your employer?
  • receive support whenever i need it

    10/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • support when i need it so i can complete tasks given to me.

    8/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • helps me perform with the personal skills i learn

    8/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • volunteering hours used to help charities and also have events in the work place

    8/10

  • 9a. Would you recommend BT Group to a friend?
  • Yes


  • 9b. Why?
  • always support you and help you develop


  • 10. What tips or advice would you give to others applying to BT Group?
  • stick to the job role and you will develop a lot


Details

Level 2 Apprenticeship

Customer Service

North Shields

March 2025


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