apprentice customer service guide Review

by BT Group

Best Apprenticeship Employer

Rating

8.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • training and using albert, and call taking

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • confidence in speaking to people in and out of work, communication skills

    10/10
  • 3. To what extent do you enjoy your programme?

    • i enjoy it and have learnt lots of new skills

    8/10
  • 4. How well organised/structured is your programme?

    • anna has told us what to do and given us a end date, but its hard to keep organised

    8/10
  • 5. How much support do you receive from your employer?

    • shes always there to help if we need her

    9/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • haven't worked towards qualifications yet

    6/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • nice

    8/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • yes we give back to the community by volunteering days, careers fair, team activities, meeting outside of work, Christmas parties

    9/10
  • 9a. Would you recommend BT Group to a friend?

    • Yes

  • 9b. Why?

    • good community

  • 10. What tips or advice would you give to others applying to BT Group?

    • confidence is key

Details

Level 2 Apprenticeship

Customer Service

Plymouth

March 2025

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