Case Manager Review

by Department for Work and Pensions

Rating

7.2/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Case manager- dealing with online and telephone customers for Universal Credit. This includes answering queries, releasing payments etc.

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes

    8/10
  • 3. To what extent do you enjoy your programme?

    • 6/10
  • 4. How well organised/structured is your programme?

    • 8/10
  • 5. How much support do you receive from your employer?

    • 7/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Had to have different training providers during the course which caused some delay

    6/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Ensures better customer service

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • 7/10
  • 9a. Would you recommend Department for Work and Pensions to a friend?

    • Yes

  • 9b. Why?

    • Good safe job within the civil service with a good pension scheme. Friendly, comforttable environment with a flexible working pattern.

  • 10. What tips or advice would you give to others applying to Department for Work and Pensions?

    • Take part in the numerous training courses to ensure you provide the best customer experience. Be sure to treat your customers fairly. Be polite, courteous and friendly towards customers and within the office environment

Details

Level 3 Apprenticeship

Customer Service

Bangor

March 2025

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