Ad Operations Team Leader Review

I support my team in delivering exceptional customer satisfaction while providing management with regular updates on team performance, including successes and challenges. Additionally, I collaborate with leadership to enhance team effectiveness and work directly with clients to ensure their needs are met efficiently and professionally.

When I joined the company, I had no experience in ad operations or a clear understanding of the role. Through my apprenticeship, I developed my customer service skills, while hands-on experience allowed me to develop expertise in campaign and data management, as well as campaign optimization to exceed KPIs. I have also had the opportunity to improve my leadership skills through coaching sessions. Currently, I work with a globally recognized sporting events client and have travelled internationally for meetings, further expanding my professional experience.

I really enjoyed my programme, it was great to have something to work towards while starting a role that I previously had no experience in. I also started alongside another apprentice which helped motivate me. My apprenticeship supervisor was incredibly supportive and my employer provided additional courses to supplement my learning.

The programme was well structured, with all requirements made clear from the beginning of learning and with regular lessons and meetings scheduled throughout. It was very easy for me to receive any support I required, as there were others in the company who had done or who were on the same programme as me and my apprenticeship supervisor was available to me should I have needed him.

I received good support from my employer, they provided me with protected off-the-job learning time, motivated me to stay on track with my learning and provided supplementary courses to help with my learning and development.

My training provider was always available should I need any support. Additionally when I started my course and at regular intervals throughout, they reminded me of the expectations and requirements to complete my course to a high standard.

My qualifications have been extremely helpful to me in my role as I directly communicate with customers throughout my day, it's given me the skills I need to be able to provide outstanding customer service to my clients and has been instrumental in my success at Adopstar.

We have at least two staff parties a year, one in the summer and one at Christmas. We have also previously been fortunate enough to go to Lanzarote on holiday, all paid for by the company, as well the company taking us to Kingston Estate for a long weekend where we celebrated the company's successes and took part in team building activities which was fantastic. There is a 6-a-side football team, and countless awards nights to enjoy.

Yes

The work is engaging, the team are fantastic and if you're lucky you may get to celebrate success with us the Adopstar way!

Be yourself!