customer service Review

by British Gas

Best Apprenticeship Employer

Rating

8.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

A customer service role involves interacting with customers to address their inquiries, resolve issues, and ensure a positive experience with the company's products or services.

8/10

2. Have you learnt any new skills or developed existing skills?

i have learnt and developed existing skills at my time at British gas, whilst working at british gas i have strengthened my communication skills as i have started to deal with more customers and have gained knowledge about the company and their products

7/10

3. To what extent do you enjoy your programme?

i enjoy my programme a lot as my colleagues and manager are very nice people and are available to help when i need help or dont know what to do

8/10

4. How well organised/structured is your programme?

my programme is structed well as we have updated shcedules and updated websites and information to use to be better

8/10

5. How much support do you receive from your employer?

when starting this programme i received a lot of support and training which helped me strengthen my skills to get to where i am today

8/10

6. How much support do you receive from your training provider when working towards your qualifications?

i receive a lot of help and have meetings with my training provider to make our assignments we have to do easier

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

i feel like my qualification helps me to perform better in my role as we gain more knowledge from doing our assignments which we can use whilst we are taking calls to better support our customers

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

the activities we have that are out side of work is going out to eat as a team and volunteering

10/10

9a. Would you recommend British Gas to a friend?

Yes

9b. Why?

as you are well taken off and the work environment is easy, and you also get to work from the comfort of your own home

10. What tips or advice would you give to others applying to British Gas?

nothing