Rating

8.5/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Answering phone calls, responding to emails. Dealing with situations of different complexity. I support thousands of customers in the UK and America by answering their questions about the computer software that I support.

8/10

2. Have you learnt any new skills or developed existing skills?

Yes. I have developed speaking skills, phone skills, communication skills, business knowledge, how garages work. I would say that I have gained good work experience in many fields.

9/10

3. To what extent do you enjoy your programme?

I like the work the majority of the time and I like helping people. Sometimes a customer on the phone might not be the nicest to speak with but that cannot be helped. Writing assignments was also not that enjoyable but necessary.

8/10

4. How well organised/structured is your programme?

Well structured but was confusing sometimes, knowing what I need to do.

9/10

5. How much support do you receive from your employer?

I receive the amount of support that is needed.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

I get the amount of support that is needed

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It makes me engage more with the customer to leave a lasting impression on them.

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

no. (what do I rate this?)

5/10

9a. Would you recommend Klipboard to a friend?

Yes

9b. Why?

It is a friendly place to work

10. What tips or advice would you give to others applying to Klipboard?

I would just say be prepared for 3 interviews or more. (This is how many I had and I was told after the 3rd one that there might be another)