Customer support apprentice Review

by Sage

Best Apprenticeship Employer

Rating

9.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I support customers with with any issues or questions they have about the product.

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have developed a lot of skills both personal and professional skills like confidence, communication and social skills

    10/10
  • 3. To what extent do you enjoy your programme?

    • I get along with pretty much everyone and have been given a lot of patience while I have been there and feel very welcome

    10/10
  • 4. How well organised/structured is your programme?

    • Very. I am given a structure and follow it as much as possible but there is a bit of flexibility if needed for support.

    10/10
  • 5. How much support do you receive from your employer?

    • As much as I need but not to the point where they do it for me but that’s a good thing

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • As much as I need within reason.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • It allows me to know the responsibilities and processes which help with my calls

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • I’m in the choir which does performances from time to time.

    10/10
  • 9a. Would you recommend Sage to a friend?

    • Yes

  • 9b. Why?

    • It is extremely calm, friendly and welcoming

  • 10. What tips or advice would you give to others applying to Sage?

    • Don’t overthink think things and don’t doubt yourself.

Details

Level 2 Apprenticeship

Customer Service

Gateshead

March 2025

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