Customer Resolution Agent Review

by British Gas

Best Apprenticeship Employer

Rating

6.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Taking calls on a day to day basis handling customers issues cases by case

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • In my job role i have learnt multiple new skills which guide me through calls however in my apprenticeship I have not learnt much

    6/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy the work life balance that i have and enjoy the freedom of online learning however this can be challenging at times when trying to contact our trainer

    7/10
  • 4. How well organised/structured is your programme?

    • I would say it has a strong structure i.e when work is due but the work we are given to do is not very structed and is just question after question

    4/10
  • 5. How much support do you receive from your employer?

    • Endless

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Not much sometimes we request further help on a study day but don't get a response until the following day

    3/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • If I'm completely honest i wouldn't say i have learnt anything on the course which i have taken in to my job role.

    1/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Yes there any many different events on in the office on office days

    10/10
  • 9a. Would you recommend British Gas to a friend?

    • Yes

  • 9b. Why?

    • It's a happy and safe working environment

  • 10. What tips or advice would you give to others applying to British Gas?

    • To give it your all!

Details

Level 3 Apprenticeship

Customer Service

SK6

March 2025

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