customer resolution agent Review

by British Gas

Best Apprenticeship Employer

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • so we take calls inbound from customers resolving there query's and making sure we follow all correct journeys for the customers

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • yes i have been able to use a laptop to a very high demand now and the Systems too i have a lot of new skills in my role modle point of veiw to my nephews and nieces

    10/10
  • 3. To what extent do you enjoy your programme?

    • i really do like it and would recommend the programme to everyone

    10/10
  • 4. How well organised/structured is your programme?

    • it is very well organized down to the schedule and this is what u follow and is very simple to as well there is lots of breaks and even an allowance on personal brakes.

    10/10
  • 5. How much support do you receive from your employer?

    • we receive lots of support and there is lots off background help with the private help with add on with your enrolment

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • we receive lots just send them a message and reply is mostly given with in half an hour

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • it gives us that understanding to know we can do it and produce this in day to day roles

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • not really we have team days a summer barbeque

    10/10
  • 9a. Would you recommend British Gas to a friend?

    • Yes

  • 9b. Why?

    • because the environment and the way everyone is treated its great for anyone

  • 10. What tips or advice would you give to others applying to British Gas?

    • Just be your self and smash it .ROCCO

Details

Level 3 Apprenticeship

Customer Service

Manchester

March 2025

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