Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • In my role as Shift Manager, I take lead of crew members and can efficiently organise and delegate tasks to them. I am experienced in problem-solving, staying calm under pressure as well as being fully trained in food and hygiene safety. Recently I have taken on a new role within my restaurant heading our SPA group which takes care of maintaining all aspects of Service, Production and Assembly within the restaurant.

    10/10

  • 2. Have you learnt any new skills or developed existing skills?
  • Communication Leadership Customer Service Collaboration and Teamwork

    10/10

  • 3. To what extent do you enjoy your programme?
  • I enjoy engaging in a new learning experience to challenege myself to do better and be more knowledgeable in my role.

    10/10

  • 4. How well organised/structured is your programme?
  • Information and tasks are easy to locate and complete, the mentorship is there to support and guide me.

    10/10

  • 5. How much support do you receive from your employer?
  • My employer is supportive of my time and my apprenticeship, available if I have any worries or queries.

    10/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • My training provider has all the information I need to work towards my qualification.

    10/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • I have gained more knowledge and skills through my apprenticeship and better confidence to perform in my role.

    10/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • We hold charity events, workplace social outings and football games that we can get involved in.

    10/10

  • 9a. Would you recommend McDonald's to a friend?
  • Yes


  • 9b. Why?
  • It's a great place to work and gain new experiences such as confidence and understanding of the hospitality industry.


  • 10. What tips or advice would you give to others applying to McDonald's?
  • To just go for it and take the initiative to take on a career.


Details

Level 3 Apprenticeship

Hospitality Management

Hartlepool

March 2025


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