Desktop Support Review

by Fidelity International

Best Apprenticeship Employer

Rating

8.4/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My day to day experience varies. I will deal with users who walk up to me in the TechUb with any queries or problems they may have with technology. I will also monitor the ticket que to see any tickets that have arrived in the London que and solve these. These problems can vary from Hardware issues with their laptops, desk side issues with the peripherals on their desks or software glitches with applications. With not one day being the same as the other.

9/10

2. Have you learnt any new skills or developed existing skills?

Yes I have developed my IT skills since starting. By both shadowing experienced staff or training courses provided by Firebrand.

9/10

3. To what extent do you enjoy your programme?

I enjoy the day to day role. As well as the people I work with.

9/10

4. How well organised/structured is your programme?

The program is well structured.

8/10

5. How much support do you receive from your employer?

I receive a lot of support from Fidelity. I have a designated apprenticeship day which I use to complete any apprenticeship work that has been assigned to me. I also have weekly 1 -1 meetings where I can catch up with my manger regarding what I have been doing with my apprenticeship work.

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

I receive feedback and support from the training provider when I ask for it. I also have meetings scheduled with my mentor regrading my progress.

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

The material that they have provided has been useful in completing the certificates that I can complete through the training provider.

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

We have investment 20/20 event which we can go to.

7/10

9a. Would you recommend Fidelity International to a friend?

Yes

9b. Why?

Good environment to work in. People are nice as well.

10. What tips or advice would you give to others applying to Fidelity International?

Be yourself when applying.