Pension administrator apprentice Review

Attend internal meetings, answering phone calls from customers, completing pension related tasks. The pension related tasks could be things like changing a members address or sending them a letter or email. I am responsible for going through the post for my team and setting up relevant tasks.

Yes everything I have learnt here is new, this is my first office job so even just learning basic IT skills such as using excel have come in handy. I have learnt how to use the internal systems and follow standard processes, I have leant how to take phone calls professionally.

I really enjoy it, everyone here is very supportive and they have had 6 previous groups of apprentices over our other offices so there is always someone for you to go to when struggling. The training provider (the growth company) also provide training and support where necessary.

This programme is very well structured, when I first started there was an induction period of around 3 months where I spent time learning the basic skills for the job then I recieved any further training necessary after. The growth company set up regular meetings and progress reviews, training sessions and set assignments in intervals too.

I recieve a huge amount of support from my employer, I have regular catch ups with my line manager, my apprentice rep and the growth company (training provider) too. My manager always checks if I need any support and makes it clear I can go to him whenever necessary, all my colleagues have been very welcoming too.

I recieve a lot of support from my training provider, we have catch ups monthly and progress reviews every three months, they also set up training sessions too that help with our assignments. During my catch ups, my training provider makes sure that I understand what amends I need to do in order to succeed and I have their contact details for any further questions too.

When my training provider sets me assignments, these often relate to my role directly. For example I have done assignments around w=good customer service, good business etiquette, organisational development and the roles of people involved in running pension schemes. These I can apply in my day to day role, for example how important it is to actively listen to customers on the phone.

There are always extra-curricular activities to get involved in, the company runs a football team and netball competition. Currently we have a summer party planned and within each team too people are always organising social events, this can be things like team lunches, drinks after work or bowling which you are invited to attend (optional of course).

Yes

I have felt so supported in my role since starting in September and it is never a boring day as there are always different things to do or get involved in. Furthermore, as the pensions industry is constantly changing and has changed over time you are always learning something new.

Read up about the company values and culture make sure to mention these in your CV. During the interview/ assessment day make sure to be confident and try not to be too nervous, it is a very sociable company. Dress nice for your interview and have a think about examples in your life where you have applied the company values/ culture as you can speak about this or will be asked about it.