customer service advisor Review

by NatWest Group

Best Apprenticeship Employer

Rating

7.5/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

i am a customer service agent who handles customers queries and questions on the phone

7/10

2. Have you learnt any new skills or developed existing skills?

i have learnt how to speak professionally

10/10

3. To what extent do you enjoy your programme?

i somewhat enjoy it

5/10

4. How well organised/structured is your programme?

very structured and organised

10/10

5. How much support do you receive from your employer?

the most supportive workplace i have been in

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

from my managers and team leaders a lot of support from the apprentice agents themselves (bpp) almost no support

6/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

i feel well equipped in my role however pskilling is always advantageous

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

i have heard of networking events however i do not feel pushed or involved in any external activies the bank has or any real knowledge of what is offered

2/10

9a. Would you recommend NatWest Group to a friend?

Yes

9b. Why?

good place to work and progress although could be a dream job with a few tweaks

10. What tips or advice would you give to others applying to NatWest Group?

try to stick at it but dont kill your mental health for the job