Operations Department Manager Apprentice Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

8.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Team Manager within General Insurance, managing a team of 14 in a unit of 27 colleagues, managing front line customer service advisors performing telephony and admin work. Coachin, HR, projects and change management

9/10

2. Have you learnt any new skills or developed existing skills?

Learned new skills relating to the operational management and learnt project management tools and tecnhiques

8/10

3. To what extent do you enjoy your programme?

Really enjoy it as learning different things and pushing myself

8/10

4. How well organised/structured is your programme?

Very organised

9/10

5. How much support do you receive from your employer?

Lots, time off work to complete off the job hours and opportunities to put learning in practice and try new things

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

Loads, can message tutor and get a meeting if needed

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Gives me a better understanding of the roles and how different parts of the department work

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

5/10

9a. Would you recommend Lloyds Banking Group to a friend?

Yes

9b. Why?

Great company, great benefits, great support and lots of progression

10. What tips or advice would you give to others applying to Lloyds Banking Group?

Dont worry about being at a high grade as you can work your way up and change departments if you wanted to