Customer assistant Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

7.5/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My current role is telephony based- assiting members claim their pensions. This includes sending forms and explaining the retirement options available.

7/10

2. Have you learnt any new skills or developed existing skills?

I have developed more understanding of pensions and am now more comfortable on the phone

5/10

3. To what extent do you enjoy your programme?

I enjoy my programme it is a change from what I normally do and it is a chance to learn new skills as well as learn more about my organisation.

9/10

4. How well organised/structured is your programme?

Very well organised with a clear structure of learning.

8/10

5. How much support do you receive from your employer?

Lots of support from my TL, who is making the apprenticeship journey as smooth as possible.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

Lots of resources are provided and my coach is very responsive if I need help.

7/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It allows me to take new behaviours and skills into my role. I can also pass these onto those around me.

7/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes lots of activities are set up as well as charity events.

7/10

9a. Would you recommend Lloyds Banking Group to a friend?

Yes

9b. Why?

Great organisation and structure.

10. What tips or advice would you give to others applying to Lloyds Banking Group?

Link everything to the groups core values