Apprentice Customer Service Advisor Review

by PlusNet PLC

Rating

9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • As part of my role, I take incoming calls and make outgoing calls. I support customers with their broadband/landline faults and queries. I also log my continuous professional development regularly.

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have developed my communication skills, team working skills and initiative skills.

    9/10
  • 3. To what extent do you enjoy your programme?

    • I really enjoy my apprenticeship as I get a lot out of it

    9/10
  • 4. How well organised/structured is your programme?

    • It is well organised by our apprenticeship coach as she regularly checks in with us to discuss progress

    9/10
  • 5. How much support do you receive from your employer?

    • I get as much support as required from my employer

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • As much as I need as and when needed

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • It will build me as a person

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • N/A

    9/10
  • 9a. Would you recommend PlusNet PLC to a friend?

    • Yes

  • 9b. Why?

    • It is a supportive company with good incentives

  • 10. What tips or advice would you give to others applying to PlusNet PLC?

    • To be yourself

Details

Level 2 Apprenticeship

Customer Service

Sheffield

March 2025

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