Customer service practitioner Review

My role is to guide customers and help them with their queries

Speaking to customers over the phone

i enjoyed the programme as it helped me learn a lot regarding customer service that i cn use in day to day life

the programme is organised very well by our trainer and we get support when we need it

The support from my employer is very good as if i am ever in need of something i can speak to one of the managers and get the support that is needed

i received a lot of support from my training provider as if i was ever stuck with anything i could ask and i would be given support and given links and guidance to what to do

My qualification has helped me perform better due to learning new things within the qualification to then help and guide customers in the future

not that i am aware of

Yes

This job allows you to grow as a person and understand other people and how they feel

I would advice that each call is different and you learn things from customers as well as colleagues