Team Leader Review

by BT Group

Best Apprenticeship Employer

Rating

5.6/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • leading my team through the challenges of customer service in the call centre environment. Drive KPI, call mark

    6/10
  • 2. Have you learnt any new skills or developed existing skills?

    • developmed existing however i had already been taking part in other learnings prior to this tha tthis re visited a lot of

    6/10
  • 3. To what extent do you enjoy your programme?

    • it was caotic and very interupted with changes

    2/10
  • 4. How well organised/structured is your programme?

    • 2/10
  • 5. How much support do you receive from your employer?

    • 10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • 4/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • 5/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • choir

    10/10
  • 9a. Would you recommend BT Group to a friend?

    • Yes

  • 9b. Why?

    • great place to work with amazing benefits

  • 10. What tips or advice would you give to others applying to BT Group?

    • be yourself

Details

Level 3 Apprenticeship

Customer Service

Merthyr Tydfil / Merthyr Tudful

March 2025

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