Service guide Review

by BT Group

Best Apprenticeship Employer

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Talking to customers, and offering people the help they need with there technical gadgets.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have learnt how to speak to customers, and developed skills in helping people with there technical accessories or gadgets.

    10/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy job very much, very chill, very demure

    10/10
  • 4. How well organised/structured is your programme?

    • It is very well organised, and well structured. Provides comfortability, and helps us be mentally prepared for the job.

    10/10
  • 5. How much support do you receive from your employer?

    • I receive a lot of support from my employers, gives the best advice they can give.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • I receive a lot of support and receive good advice.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • I feel that it helps me perform better.

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • I have no idea, but would like to get involved in sports teams

    10/10
  • 9a. Would you recommend BT Group to a friend?

    • Yes

  • 9b. Why?

    • Because it's got a good working space, makes you prepared for the job role, and the managers give you advice.

  • 10. What tips or advice would you give to others applying to BT Group?

    • I would say that you need to be prepared, and always listen to your guide, and stay curious.

Details

Level 2 Apprenticeship

Customer Service

Doncaster

March 2025

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