customer service guide Review

by BT Group

Best Apprenticeship Employer

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • talking to customers and solving there problems.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • more social skills from talking to the customers and more technical skills and how the internet works

    10/10
  • 3. To what extent do you enjoy your programme?

    • highly

    10/10
  • 4. How well organised/structured is your programme?

    • highly

    10/10
  • 5. How much support do you receive from your employer?

    • high support

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • we receive alot of support from our training providor as we have coaching sessions and get a refresh of the different topics we are learning and we get trained also while were the job.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • i think it provides us with alot of support as we need to learn all of the things that customers might have problems so then we can help the customers solve them.

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • volunteering, job shadowing

    10/10
  • 9a. Would you recommend BT Group to a friend?

    • Yes

  • 9b. Why?

    • really supportive group of people and amazing trainers and managers like a big family and anyone will help if u need it

  • 10. What tips or advice would you give to others applying to BT Group?

    • listen to your manager and trainer, be confident and take in what there telling you and USE ALBERT its a life saver

Details

Level 2 Apprenticeship

Customer Service

Doncaster

March 2025

View More Reviews
View More Jobs
Recruiting? See how we can help you