Rating

8.9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • i help customers with tech issues they may be experiencing, such as helping them set up equipment, help solve issues with their equipment, and others.

    8/10

  • 2. Have you learnt any new skills or developed existing skills?
  • talking to people is the biggest skill i have developed, as before that i was introverted and not that good at speaking to people

    10/10

  • 3. To what extent do you enjoy your programme?
  • i enjoy helping people fix their issues, and it feels rewarding

    10/10

  • 4. How well organised/structured is your programme?
  • my guides always help me with any issues i may be having, and are always available for me to contact them

    8/10

  • 5. How much support do you receive from your employer?
  • i receive a lot of support from my employer, and they are always available for me to contact

    10/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • we get consistent time to work on our apprenticeship work, and good support throughout that time

    10/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • my qualification applies to almost every single part of my job, so it helps me perform considerably

    10/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • not sure

    5/10

  • 9a. Would you recommend BT Group to a friend?
  • Yes


  • 9b. Why?
  • i understand how the service is provided and know what people can do to help


  • 10. What tips or advice would you give to others applying to BT Group?
  • its a lot less daunting than you'd expect it to


Details

Level 2 Apprenticeship

Customer Service

Doncaster

March 2025


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