Duty manager Review

by Whitbread

Best Apprenticeship Employer

Rating

6.6/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Front of house duty manager Checking in guests Running restaurant Serving bar Completing health and safety books

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • How to make cocktails Dealing with customer complaints Understanding there are different types of customers and how to give them the best customer service

    7/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy as it's taught me lots of things that the company didn't or has gone into more detail

    8/10
  • 4. How well organised/structured is your programme?

    • It's very well organised

    7/10
  • 5. How much support do you receive from your employer?

    • I get support when I ask for it. My employer has made an apprenticeship group where we can ask questions and other members doing apprentiships can help you

    6/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • My trainer has helped me when I asked for it. And they check in when they see I'm behind

    7/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • It's helped me by giving me a better understanding to the types of customers I could have. And how to deal with difficult situations

    8/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Not from I'm aware of

    2/10
  • 9a. Would you recommend Whitbread to a friend?

    • No

  • 9b. Why?

    • It's very understaffed. We're just told to deal with it as that's the amount of hours we are given and can't get an extra person

  • 10. What tips or advice would you give to others applying to Whitbread?

    • Be prepared to be overworked

Details

Level 3 Apprenticeship

Hospitality Management

Hertfordshire

April 2025

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