Level 2 apprentice field technician Review

by Virgin Media O2

Best Apprenticeship Employer

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I go into customers homes who are either having broadband and tv services installed, or to fix people's problems if that already have it.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Problem solving and customer service skills

    10/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy the benefits involved specifically work/life balance

    10/10
  • 4. How well organised/structured is your programme?

    • Very well

    10/10
  • 5. How much support do you receive from your employer?

    • Plenty of support from both apprentice support and management.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Plenty as I get study days to be able to focus on my work instead of using my own time.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Helps me have a knowledge of the work.

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • There are, as they put on 3 peak challenges, wolf run etc.

    10/10
  • 9a. Would you recommend Virgin Media O2 to a friend?

    • Yes

  • 9b. Why?

    • Because of the benefits the company offer and the importance of the role

  • 10. What tips or advice would you give to others applying to Virgin Media O2?

    • Do your research and be prepared.

Details

Level 2 Apprenticeship

Customer Service

Redditch

April 2025

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