Team Leader Review

by The AA

Best Apprenticeship Employer

Rating

7.6/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Managing a group of apprentices who are working towards a level 2 customer service qualification. I am responsible for the day to day running of the team including conducting 121's, coaching and feedback as well as managing absence and engagement within the team

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • By doing my apprenticeship it has allowed me to work on my confidence as a manager and adap to the team I am currently managing

    7/10
  • 3. To what extent do you enjoy your programme?

    • I do enjoy the programme as it is a good opportunity to work on myself and my career

    8/10
  • 4. How well organised/structured is your programme?

    • It is very well organized and structured, I am fully aware of deadlines and what I need to be working towards

    8/10
  • 5. How much support do you receive from your employer?

    • I receive a lot of support which I am grateful for

    8/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • I get plenty of support from my training provider and all interactions are positive

    8/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • it is helping to build my confidence and allowing me to learn new things

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • N/A

    6/10
  • 9a. Would you recommend The AA to a friend?

    • Yes

  • 9b. Why?

    • The AA care about your development and push you to be better in all aspect of your career

  • 10. What tips or advice would you give to others applying to The AA?

    • be yourself and make sure that you are fully aware of the job role you are applying for

Details

Higher Level Apprenticeship

Customer Service

Oldbury, West Midlands

April 2025

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