Branch Manager Review

Managing my team on a daily basis to maximise Sales and Customer service along with business compliance via audits and delivering the company directive and KPI's set . Coaching and leading by example is a key area in my role via various means be it Verbal communication , training material and utilising my colleagues potential and understanding by gaining clarification from my team. The role is very much focused on myself enabling my team to work with confidence to do their role in what ever capacity that may be .

The biggest skill I feel has had a biggest impact would be the behavioural . How as a manager we act and behave with our team and our customers in a positive and engaging manner. Tough conversations how not to make them confrontational and base everything on facts , clarifying understanding by listening to my team . Have an approachable attitude so my team can feel confident they can speak up without ramifications in a open forum or private office enviroment.

I found the programme tough to start with being an older candidate 51 years old when started the course . However with encouragement from my mentors my family I gave myself focus to complete the apprenticeship. For me it was the going back to school mentality and with my retail knowledge why do i need to to it. Now I look back and happy/proud of the achievement and the knowledge gained has most definitely improved my confidence and my career opportunities at 50+ years of age.

The programme was well planned , but at times things happen especially when you are in role and schedules have to change , however I found my trainers accommodating should sessions needed changing.

Screwfix support was great , giving me allotted time away from store to actively do my work and on occasions extra when needed .

Trainer was really good always available by phone, email and teams , if not available there and then would always get back to me.

Having the qualification and knowing how much effort I have put into it does make me feel proud of the achievement . But it has given me the confidence that I know I can do my job well and support my team and the business in the right way.

No not really , I feel work is work and my social and private life are totally separate that's how I prefer to keep it. However things like Staff night out for an occasion I would always attend.

Yes

It has a good work life balance ethic , you have opportunities for career development if you want it. Great values as a business and know one is excluded .

Do your homework on the business , be confident in what you have to offer. Be a team player you cannot achieve your goals without a team going in the same direction with you. Have an aptitude to want to learn . Be You.