Business Analyst Review

I work in the UKI market for DXC Technology as a Business Analyst supporting public sector customer contracts. I am responsible for the business operations on the customer accounts I support which involves the performance reporting, billing, pipeline tracking and chairing the customer meeting cadence requirements.

New skills learned: - Process Modelling - Data Modelling - Stakeholder management - Conflict resolution - Requirements management - Prioritisation techniques

The content involved was relatively relevant to my role and business, with some of the new skills learnt being applied immediately in my role. However the volume of additional work required to be completed resulted in a large time commitment to the apprenticeship, leading to less time to complete my role's responsibilities and additional pressure in my role.

Monthly workshops followed by projects and essays to be completed in between. ~3 months to prepare the EPA portfolio where additional time in the programme to focus on this would have been appreciated.

~1/day per week to complete the apprenticeship activities. Support from both my people and line managers to ensure I had adequate time to complete.

Drop-in sessions with coaches, community portal where learning materials could be accessed, minimal support on the EPA portfolio and project outside of general guidance. I would have preferred a more hands-on approach to prep from the coach however understand the time constraints due to multiple apprentices per coach.

Widened my skill-set with new hard skills whilst developing my soft skills in stakeholder management and communication. Improved my confidence when dealing with new tasks or stakeholders.

Social Value organisation through charity initiatives e.g. lead on the quarterly monthly Stepathon to raise money for a DXC colleague's daughter.

Yes

Exposure to working on high-profile customer accounts, gain experience working with great technologists, ability to gain additional qualifications and certifications alongside your role.

Have a want to learn and grow your skills alongside the demand internally in the business Have a focus on working collaboratively and being flexible to hit the ground running in new roles or accounts when working with a new team of stakeholders