mobile tech Review

by BT Group

Best Apprenticeship Employer

Rating

5.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • taking customer service calls helping people with there electronics

    6/10
  • 2. Have you learnt any new skills or developed existing skills?

    • yes i have learned how to handle customers and guide my self through the tools we have to use

    5/10
  • 3. To what extent do you enjoy your programme?

    • its enjoyable just hard so I get confused and a little stressed but I know when I know what I'm doing I'm going to enjoy the calls a lot more

    5/10
  • 4. How well organised/structured is your programme?

    • good

    5/10
  • 5. How much support do you receive from your employer?

    • a lot

    5/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • a lot

    5/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • it helps me a lot as from the beginning it was a lot harder how I'm slowly finding it easier

    5/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • yes

    5/10
  • 9a. Would you recommend BT Group to a friend?

    • Yes

  • 9b. Why?

    • bc i feel comfortable around everyone and it doesn't actually feels like a job which is a good thing

  • 10. What tips or advice would you give to others applying to BT Group?

    • be confidant

Details

Level 2 Apprenticeship

Customer Service

Plymouth

April 2025

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