apprentice technical guide Review

by BT Group

Best Apprenticeship Employer

Rating

9.9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • We take calls from 8.30-4 or whatever week it is varies, then we take an our to do our apprentice work

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • yes i learned a lot about talking to customers and the systems used

    10/10
  • 3. To what extent do you enjoy your programme?

    • a lot

    10/10
  • 4. How well organised/structured is your programme?

    • very well

    9/10
  • 5. How much support do you receive from your employer?

    • a lot

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • most days

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • it helps me perform a lot better as i know more about customer service

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • yes there are tabletennis, and volunteering work

    10/10
  • 9a. Would you recommend BT Group to a friend?

    • Yes

  • 9b. Why?

    • its a good business to work for and you are looked after well

  • 10. What tips or advice would you give to others applying to BT Group?

    • do it!, its worth it

Details

Level 2 Apprenticeship

Customer Service

Plymouth

April 2025

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