mobile tech guide Review

by BT Group

Best Apprenticeship Employer

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • mobile tech customer service guide delivery of great customer service and tech advice on calls

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • iv built lots more confidence and gained lots of IT skills plus commutation and customer service skills

    10/10
  • 3. To what extent do you enjoy your programme?

    • im very much enjoying my experience here

    10/10
  • 4. How well organised/structured is your programme?

    • 10/10 that good

    10/10
  • 5. How much support do you receive from your employer?

    • more then i need haha its great support at ee

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • a good amount weekly

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • it gives the help i need to progress

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • there are lots we did an escape room yesterday for example lots of charity events raffles ect

    10/10
  • 9a. Would you recommend BT Group to a friend?

    • Yes

  • 9b. Why?

    • because its a great company that supports there employees and encourages progression

  • 10. What tips or advice would you give to others applying to BT Group?

    • be yourself everyone's nervous at first but u soon start to enjoy it its an amazing company to work for

Details

Level 2 Apprenticeship

Customer Service

Plymouth

April 2025

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