Mobile tech apprentice call guide Review

by BT Group

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Answering calls Helping find resolutions Using the systems

10/10

2. Have you learnt any new skills or developed existing skills?

Learned lots of new things like how to professionally answer calls How to use albert and other systems

10/10

3. To what extent do you enjoy your programme?

I'm loving learning new things everyday.

10/10

4. How well organised/structured is your programme?

Very well organized

10/10

5. How much support do you receive from your employer?

lots of support Lots of help

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

Lots of support, they are there for anything we need, super friendly and couldn't be more supportive if they tried

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I think this will give me a better insight into the role

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

I have joined in a group escape room which happens often and I know theres a football team that some people join in and im sure there are other things but im not to sure/ havent really looked into it.

10/10

9a. Would you recommend BT Group to a friend?

Yes

9b. Why?

Because the support you get is amazing from the people to the training time and how your slowly eased into the calls to having ping pong tables for break times and refill areas i really dont think anyone could ask for more

10. What tips or advice would you give to others applying to BT Group?

Be confident do lots of research be prepared for the interview be open minded