Apprentice Service Guide Review

by BT Group

Best Apprenticeship Employer

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I take incoming and outbound calls about Mobile Tech and some general queries that customers may have. Using our systems that are available to us and making sure to go through verification with the customer.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes, we're constantly learning new skills and developing any existing skills that we may have.

    10/10
  • 3. To what extent do you enjoy your programme?

    • It's an enjoyable experience and one that keeps improving throughout the time we're here.

    10/10
  • 4. How well organised/structured is your programme?

    • Continuously supported throughout and will always have people that will be available if we need them.

    10/10
  • 5. How much support do you receive from your employer?

    • A great amount of support throughout.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • A good amount, and will be there whenever needed.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • I feel that my qualification that is being actively trained to us is a great help in making us perform better within our roles.

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Yes, we have activities that we can get involved in.

    10/10
  • 9a. Would you recommend BT Group to a friend?

    • Yes

  • 9b. Why?

    • Because they give good opportunities.

  • 10. What tips or advice would you give to others applying to BT Group?

    • Be yourself.

Details

Level 2 Apprenticeship

Customer Service

Plymouth

April 2025

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