Level 2 customer service practitioner Review

by Sandwell Metropolitan Borough Council

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Answering phone calls, taking customer enquiries and ensuring I give excellent customer service. I manage mail, help out tutors to prep for their day and follow up with printing and organising tasks. I also have to input learners onto a data base and ensure data deadlines are met.

10/10

2. Have you learnt any new skills or developed existing skills?

I have learnt many new skills and doing this has help increase and develop my communication/confidence skills.

10/10

3. To what extent do you enjoy your programme?

I really enjoy my apprentice role, as I'm learning many skills and still earning an income. I love having so much support around me and this has really helped with settling me in. I look forward coming to work because I know I can learn something new everyday.

10/10

4. How well organised/structured is your programme?

10/10

5. How much support do you receive from your employer?

I receive so much support from my employer and she always does her best to ensure I have enough time to complete my learning plan. She always answers any questions I have and supports me in all ways possible.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

My learning coach really supports me and talks me through my learning plan. She is very responsive and is always willing to help me with any questions i have.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It has eased me into a different work path way and gives me so much more knowledge.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

My work always have work do's- e.g. Christmas meals, leaving parties, team get together' s.

10/10

9a. Would you recommend Sandwell Metropolitan Borough Council to a friend?

Yes

9b. Why?

Sandwell council is very welcoming and you feel a part of a team. You know you have always got extra support around you.

10. What tips or advice would you give to others applying to Sandwell Metropolitan Borough Council?