Team Manager Review

by TUI UK & Ireland

Best Apprenticeship Employer

Rating

7.6/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I manage a team of customer service advisors. This is fast paced role having to upskill yourself to give your agents the answers, motivate an encourage growth to hit KPI's, performance manage through HR. Provide regular training. Ensure team have resources to do role. Provide coaching and feedback.

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have learnt to be patient, not as harsh on myself, how to adapt to match different agents needs and how to motivate a large team.

    8/10
  • 3. To what extent do you enjoy your programme?

    • 7/10
  • 4. How well organised/structured is your programme?

    • 8/10
  • 5. How much support do you receive from your employer?

    • 7/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • 7/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • 9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • 7/10
  • 9a. Would you recommend TUI UK & Ireland to a friend?

    • Yes

  • 9b. Why?

    • TUI encourage development and always have opportunities for you to grab to grow.

  • 10. What tips or advice would you give to others applying to TUI UK & Ireland?

    • n/a

Details

Higher Level Apprenticeship

Customer Service

Leicestershire

April 2025

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