Customer Manager Review

by The AA

Best Apprenticeship Employer

Rating

8.1/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Manage a team of mechanical experts providing technical advice to customers over the phone. I manage the function, performance and improvement of engagement/KPI's/commercial performance

8/10

2. Have you learnt any new skills or developed existing skills?

The financial side has been very useful, learning about project management and budgeting has been especially helpful

9/10

3. To what extent do you enjoy your programme?

Has been enjoyable so far, and the resources have worked well

9/10

4. How well organised/structured is your programme?

Very well, [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] @ Remit especially

9/10

5. How much support do you receive from your employer?

I have no concerns, however as the programme gets more intense I may need additional time that I am requiring now

7/10

6. How much support do you receive from your training provider when working towards your qualifications?

I have the support I need and [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] is very helpful at being a lending ear when needed outside of our sessions

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It was opened my eyes to working differently when considering projects and how the decisions made have an impact on the financials

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

N/A - this is something I think the business could improve on

5/10

9a. Would you recommend The AA to a friend?

Yes

9b. Why?

I have always found the employer to be supporting of my work life balance and helping me progress in my career

10. What tips or advice would you give to others applying to The AA?

There is a wealth of experience and expertise in the business and a rich history, make sure to do your research!