Council Tax Billing Officer Review

by Sandwell Metropolitan Borough Council

Rating

9.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

- update records based on information received - contact customers for more information - help my manager with tasks

9/10

2. Have you learnt any new skills or developed existing skills?

- developed communication skills with internal and external customers - developed the skill of professionalism - interpersonal and collaboration skills

8/10

3. To what extent do you enjoy your programme?

i enjoy it very much it has helped me greatly with growing in confidence

9/10

4. How well organised/structured is your programme?

very well organised and structured

10/10

5. How much support do you receive from your employer?

as much as i need, someone is always available for help whenever i need it

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

a lot, they are always available on email or phone and we have regular meetings

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

it has helped me with attention to details and communication with customers

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Staff have access to staff sporting sessions such as badminton, football, table tennis, Pilates and book club. There is an intranet page which details these activities. Staff also have access to the Hobby Health app which aims to provide information on hobby groups available within the council and link up staff with similar interests. There is a physical Wellbeing Hub in the council house, plus a My Wellbeing intranet page with details of support available.

9/10

9a. Would you recommend Sandwell Metropolitan Borough Council to a friend?

Yes

9b. Why?

it is a good place to work with many benefits as an employee and a good place to gain experience working

10. What tips or advice would you give to others applying to Sandwell Metropolitan Borough Council?

to apply as it is a good place to work