Resolutions apprentice Review

As a resolutions apprentice I deal with customer's complaints on a daily basis. This involves investigating a client's concerns regarding their investment, and coming to a resolution which they are satisfied with. Phoning the customer to build a better understanding of their concerns is also required.

I have developed my confidence by talking to customers on the phone. I am developing my teamwork skills, buy collaborating and communicating with my colleagues, in order to get the best outcomes for customers.

I am enjoying my resolutions apprenticeship. It has given me the opportunity to network with professionals in and out of the business. I like how all the apprentices are the same age and have very similar backgrounds in terms of education (left after sixth form). There are constant opportunities to learn and partake in wider business activities.

The programme is organised, however I personally feel there should've have been more clarity and communication in regards to our qualifying exam. In the job description there is no rough date for when the exam will take place. Hence, we assumed it would be at the end of the 2 years. Our learning provider (fitch learning) has got amazing learning resources, however I think some more communication with them and our process trainer/managers would be better.

The support I receive is incredible. Everyone is welcoming and always willing to help

The support received from fitch learning is good. The skills coach we have been provided with is good, however, he has explained how he has several other apprentices to manage - as a result it is not a very personable experience. I think there should be way more regular meetings too, not just a tick box check in. However, really good learning resources are are provided to help us, and there is always help for us

I believe gaining the IOC1 will help a lot in performing well in my role. A better understanding of the financial services sector, and different products offered etc.

There are a lot of extra-curricular activates to get involved with - there are constant networking events with other companies in the industry and there also fun social activities

Yes

Fidelity has very welcoming employees who are always happy to help. The culture is really good too, they take into consideration everyone's needs despite their background.

Be yourself in the interview process. You don't need a finance background! Show your willingness to learn and grow