Delivery & Collection Manager Review

by Royal Mail

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Responsible for line management of 30+ delivery drivers including workload, attendance, conduct and health and safety. Working to achieve KPIs and budget, managing quality of service and costs.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • The course has enabled me to do a lot of self reflection on my own management style and approach. I have also studied a lot of leadership theory and how I can coach and develop my team. This has allowed me to develop skills and also learn some new skills.

    10/10
  • 3. To what extent do you enjoy your programme?

    • I am thoroughly enjoying the learning.

    10/10
  • 4. How well organised/structured is your programme?

    • I feel it is very well organised and structure with great support from my PDE.

    10/10
  • 5. How much support do you receive from your employer?

    • My line manager is invested in my learning and supportive.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • He has been a great support for me.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • I think this training is perfect for me in my role and was why i chose to do this particular course.

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Some professional working events but not many i get involved with.

    10/10
  • 9a. Would you recommend Royal Mail to a friend?

    • Yes

  • 9b. Why?

    • I feel that Royal Mail has always been a supportive employer and allowed me opportunities to expand my knowledge and develop.

  • 10. What tips or advice would you give to others applying to Royal Mail?

    • Be positive, be brilliant, be part of it

Details

Higher Level Apprenticeship

Customer Service

Newcastle upon Tyne

April 2025

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