Customer Operations Future Manager Review

by Royal Mail

Rating

8.9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

gathering data from tracked dashboards dealing with customer complaints implementing the plan for the staff ensuring all staff have been briefed safe plan for following day cash spend to fall in line with plan

9/10

2. Have you learnt any new skills or developed existing skills?

more on the communication side - especially non verbal and more mature manor when it comes to emotional intelligence

10/10

3. To what extent do you enjoy your programme?

learning new theories

10/10

4. How well organised/structured is your programme?

very, the use of BUD allowed you to keep on top of topics

10/10

5. How much support do you receive from your employer?

whenever i needed it

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

Mike was available whenever i needed.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

extremely better now. now have more focus and gather a better understanding of others.

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

3/10

9a. Would you recommend Royal Mail to a friend?

Yes

9b. Why?

i have worked here for 13 years and has always been good to me and gave me the oppertunity to improve as a person and grow

10. What tips or advice would you give to others applying to Royal Mail?

keep your head down and work hard. things will come your way