Support Analyst Review

Within my role I would communicate with customers and support them in using our software. This would involve setting up their system and troubleshooting any problems they come across

I have developed great time management skills, I am able to effectively communicate with customers and help them.

I enjoyed the apprenticeship as it was very flexible

The programme was a lot of solo learning and work with monthly meetings with my mentor to cover anything I was struggling with.

My employer was very helpful and flexible in allowing me to focus on my apprenticeship work as and when I needed to. However during busier times of the year this was more difficult to manage

My training provide was always available to support via messages or teams meetings.

The Qualification allowed me to further develop my skills when dealing with customers to provide a positive experience

There is often social events going on within work and team members often meeting outside of work. I would often take part in social gatherings and the weekly 5 aside football as it would help build a better bond

Yes

Strong welcoming team, lots of room for progression in different departments

Be confident and hard working