Finance Apprentice Review

I am working in the credit control team, contacting customers by phone and email to try and arrange payments for overdue debts.

I have learnt new skills, such as using lots of systems required for my job role. I think my communication skills have improved since starting, due to having to speak to customers all day.

I enjoy the programme, there is a good balance of college work to complete while still being manageable working full time. All my colleagues are supportive and i have a good relationship with everyone in the office.

The programme is well organised, with a work based tutor tracking my progress and keeping my managers up to date. They set out a plan with salary progression as I move to higher AAT qualifications. I also change teams each year to get a variation of work experience.

I receive lots of support, from when I started everyone was helpful and didnt hesitate to assist with any questions i had about the job i was doing.

I receive lots of support from the training provider. Having monthly meetings with my Work based tutor, too keep track of my progress and raise any issues i am having.

I think it helps as the work i complete in college, theory and practical work, gives me a better understanding of what i do in my job role. Meaning i can respond to customers more easily and effectively.

As an apprentice, i have been offered opportunities to go to networking events with all the royal mail apprentices from across the business.

Yes

It is a good environment to work in, with good opportunities for progression and lots of support available should you need it.

During my application process there was a big focus on the companies values of be positive, be brilliant and be part of it. Keeping these in mind and making sure you are able to fit to that is helpful.