Service desk analyst Review

by Softcat

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

1st Line service desk - being the first point of contact for any support related incidents with our customers. I deal with initial troubleshooting, as well as liaising between vendors and customers to solve their problems

10/10

2. Have you learnt any new skills or developed existing skills?

Foundational IT knowledge.

10/10

3. To what extent do you enjoy your programme?

10/10

4. How well organised/structured is your programme?

Great

10/10

5. How much support do you receive from your employer?

As much support as I need - the employer puts me on training programs and pays for any exams I wish to take.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

Lots.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Helps gain a more holistic view of my role.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes, lots of activities, events, charities etc.

10/10

9a. Would you recommend Softcat to a friend?

Yes

9b. Why?

Great company and great opportunities.

10. What tips or advice would you give to others applying to Softcat?

Understand the company values.