VP Customer Success EMEA Review

Managing team of customer support/technology specialists to support and develop 8500+ business customers post-sale to ensure their projects are successful. Purpose of the team is to drive successful outcomes that in turn protect renewals and drive further growth.

I have developed numerous new skills, primarily in area leading change and transformation. This includes structuring transformation initiatives, communication strategies and managing the risk associated with major change. In parallel I have developed and enhanced existing skills including team leadership, communication, brand management. I have attended training in some of these topic before (in some cases many years ago) but the course has gone further plus enabled me to combine with practical application.

Thoroughly enjoyed the programme including rare opportunity to take a step back and invest in myself. The accompanying masterclasses have been particularly insightful, plus the opportunity to collaborate and compare experiences with fellow apprentices.

The programme is extremely well structured with weekly units/goals supported by regular reviews with my coach. The advanced of the structure for me is that I can control the pace which is critical given fluctuating work demands. This allows me to get ahead when I can, or take a short pause when needed. can,

I have been given flexibility to manage this around work, plus regular reviews with my boss and sponsor. The end point assessment is a real business project agreed with my manager.

We receive excellent support including both formal/structured group and 121 session - plus informal feedback/help in between when required.

I am leading a major organisational transformation, the size of which I have not done before. This training is perfect timing and critical to helping me plan and think ahead as to how to manage it, avoid common pitfalls. I have received feedback from colleagues that they have noticed a subtle, positive changes in my approach.

Yes, we are fortunately that SAP offers an enormous range of extra-curricular activities covering most things you could imagine. This ranges from mindfulness, to various sporting clubs/teams, interest groups, networking (internal and external). A member of my team even recently started up a board games club! We are fortunate to have on-site gym and studio to enable some of this.

Yes

From a career perspective SAP is a phenomenally successful organisation offering a vast array of career opportunities. It is fast paced, fast changing organization at the forefront of technology innovation. It is hard to fault the working environment, as SAP offers extremely flexible working, generous conditions and the most pleasant office working environments. Things like free canteen for all, on-site gyms, free EV charging, extensive employee support/health services are just a few things that are standard.

SAP is hugely in demand popular employer. For some roles we get 100s, sometimes 1000s of applicants from around the world. Strongly recommend candidates seek opportunities to learn about SAP in advance, attend open days, events (online or physical), leverage any personal contacts for insights before applying so you can tailor your application.