Customer Experience Apprenticeship Review

by British Airways

Best Apprenticeship Employer

Rating

7.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Customer service in the terminal, check in, boarding flights etc

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have improved my confidence talking to passengers and have learned how to use all the systems we use in the terminal

    8/10
  • 3. To what extent do you enjoy your programme?

    • I have found lots of elements of the programme enjoyable, some not so much

    8/10
  • 4. How well organised/structured is your programme?

    • I wouldn’t say it is that organised in terms of some information we need to know is not communicated to us that well or within a good amount of time

    6/10
  • 5. How much support do you receive from your employer?

    • My managers have told us all that if we need anything to let them know- this sometimes takes a long time to happen though.

    7/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Our trainer has been absolutely brilliant she is always there to help and support us.

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Honestly, lots of the training with our training provider I do not use in the terminal, some of the sessions provide us with knowledge on case studies and past experience so we can understand certain rules and situations.

    7/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Yes, none I have experience yet.

    7/10
  • 9a. Would you recommend British Airways to a friend?

    • Yes

  • 9b. Why?

    • Flexible hours, good benefits

  • 10. What tips or advice would you give to others applying to British Airways?

    • Be confident.

Details

Level 2 Apprenticeship

Customer Service

London

April 2025

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