Service Team Manager Review

by Bupa

Rating

8.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Managing a team to provide Healthcare Administration such as diary management, complaint handling and letter writing, invoicing and maintaining and supplying records.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes - I started this course when I was new to managing and I now have the tools to help me be a better manager alongside my own experience.

    10/10
  • 3. To what extent do you enjoy your programme?

    • Mostly - the content and the interaction with my course PDE have all been great. However I have had a unique situation this past year that has meant I have often found it a challenge to concentrate on the course and as a result fell behind and had to work hard to catch up.

    6/10
  • 4. How well organised/structured is your programme?

    • Great - I enjoy the face to face and group sessions. The online learning is presented in a good format.

    8/10
  • 5. How much support do you receive from your employer?

    • On paper 100%. However as mentioned, I have found it difficult to make time for my course and I do think my employer wouldn't always be aware of the impact recent role changes have had on my course however I have been able to adapt and move forward each time.

    7/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Lots, sometimes weekly catch ups. Quick and relevant assistance as needed. Cant fault [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] at Corndel for the help she has given me

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Quite a lot. I find myself thinking back to specific learning when faced with a scenario in work.

    8/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • I'm sure there are but I haven't joined any or aware of any.

    6/10
  • 9a. Would you recommend Bupa to a friend?

    • Yes

  • 9b. Why?

    • Its a good company to work for.

  • 10. What tips or advice would you give to others applying to Bupa?

    • Learn as much as you can and if you cant go up, go sideways.

Details

Level 3 Apprenticeship

Healthcare Administration

Salford

April 2025

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