Receptionist Review

As a Hospitality Team Member , my role involves delivering excellent customer service and making sure every guest has a positive experience.On a day-to-day basis, my tasks includes greeting and seating the guests, handling payments, keeping the area clean and tidy, support my team during busy periods. Every shift is different and I enjoy the fast - peaced environment and the chance to work with people from different backgrounds.

Comunication - clear , polite and confident ,verbal communication with guest and team Problem-solving - thinking on your feet, especially when dealing with unexpected situations Time management - handling tasks efficiently, prioritising during busy periods Adaptability - staying calm and flexible during busy hours or changes in routine

Yes , I really enjoy it! Working with Whitbread while doing my Level 2 (V3) apprenticeship has been a great experience. I like that I am learning new skills on the job day to day. One of the things that I like most is interracting with guests- welcoming them, helping them feel comfortable , and making sure they leave happy.I also enjoy working as part of a team.Is a good feeling that we support each other.

The programme is verry well organised and structured.I always know what I am working towards and my trainers cleary explain each step.The online learning platform is easy to use and everything links directly to what I do at work , which makes it all feel more relevant.

I receive a lot of support from my employer throught my programme.My manager understand the importance of my learning and give time and encouragement to complete my tasks. If I have questions or need help, is always there to guide me.I feel like really wants me to succed , not just in the programme , but also as part of the team

Very supportive , easy to talk to , and always available if I have questions.They give useful feedback on my work and help me stay motivated.The sessions are clear and focused, and I always fell like I am making a progress.

This apprenticeship has really boosted my confidence and helped me build more skills

In terms of extra activies, there are not any formal sports teams or clubs at my workplace , but there is a great social atmosphere which helps build strong relationships whith colleagues.

Yes

Is a supportive and friendly place to work, where you can learn and grow at your own pace. They value the developement and give you the chance to build a proper career in hospitality, not just a job.You feel part of something bigger.

1. Do not be afraind to ask questions or ask for help - there is a lot of support available 2. Make the most of the opportunities you get - learn from your colleagues , ask for feedback, and try different tasks to grow your confidence 3. Most importantly, enjoy it! It is a great place to learn, meet new people and build your future.