Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • Going to customers houses on a day-to-day basis and installing/servicing their Virgin Media products to make sure they have a fantastic Virgin Media experience.

    10/10

  • 2. Have you learnt any new skills or developed existing skills?
  • Customer service Maintaining electrical products

    10/10

  • 3. To what extent do you enjoy your programme?
  • I Enjoy the postive interaction with customers and making sure they're enjoying our products

    10/10

  • 4. How valued do you feel by Virgin Media O2?
  • I feel valued highly as we're representing Virgin Media everytime we enter a customers house. So in effect we're the face of the brand so we're valued a lot.

    10/10

  • 5. How well organised/structured is your programme?
  • Its very well organised as we start on 25% and work our way up as we get more consistent and quicker on our day-to-day jobs.

    10/10

  • 6a. How much support do you receive from your training provider?
  • We recieve a lot of support from our managers to ensure we're confident out in the field. They're always checking up on us to make sure we're okay with what we're doing.

    10/10

  • 6b. How much support do you receive from your employer?
  • They equally give us a lot of support making sure we're coping well with the work load

    10/10

  • 7. How well does your salary/package meet your costs?
  • The salary is fantastic.

    10/10

  • 8. Are there many opportunities outside of work?
  • yes, there is a lot of things we can do outside of work that is still related to work.

    10/10

  • 9. Would you recommend Virgin Media O2 to a friend?
  • Yes


  • 9b. Why?
  • Because there are a lot of opertunities to better yourself and your person qualities.


  • 10. What tips or advice would you give to others applying to Virgin Media O2?
  • Just be yourself and be open to bettering your personal qualities.


Details

Level 3 Apprenticeship

Information Technology

East Midlands

January 2014


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