Access Field Technician Review

Access Field technician my role is to dervice and install virgin media products while keeping the customer happy and informed about them. Everyday I recieve jobs via a PDA and must carry them out through out the day using a company van and tools to do so.

I have learnt many skills that are mainly ICT based and have gained a QCF in professional competency with ICT. I also took many course within virgin medias internaly training system ignite. As well as taking parting in training in safe working near the road side.

I enjoy a lot about the role, it is challenging day to day dealing with faults and customer of all varieties no one day is the same. The company has a great ethos and rewards its employees for stepping up to do extra.

I feel valued when it comes to my one to ones, sometimes day to day working on your own in a van can get lonely but collegues are always on the other end of a phone to pick you up on bad days. Our direct customer feedback gives us great recognition and give us a idea of how our work effects cutomer satisfaction.

Training and support with our own support manager meant that we always had someone to ask help with some thing we may not know how ot deal with. We were given more than enough study time to do write ups needed for our QCF. We also recieved two weeks training in a state of the art facility which also gave us time to bond as an apprenticeship team

I recieved great support from all my appreniceship managers and they would always phone me back if they missed a call.

Support in our local teams was limited as we weren't a part of the team untill graduation. But we did recieve mentor time with experianced technicians which gave us great insight into the job.

Salary is great and bonus's that we get once fully qulified are excellent but I never struggled in the appreniceship. All company time we would recieve food vouchers when away on training

During the appreniceship we had the opertunity to meet up for event such as 5 a side football, and we also took part in careers fares to promote the appreniceship which I gladly took part in

Yes

Great support and great salary especially for an appreniceship.

Just be realaxed and shop that you are willing to ask questions and will not get bogged down when put under pressure. Days in Virgin Media are often long and hard you need to have the self confidence to get up in the morning have a really pssitive attitude even if it is raining or snowing outsite you have to deliver great customer service