Funeral Director Review

• To honour and respect our clients wishes and to see everything through our clients eyes • Have the client at the heart of everything we do • To ensure the smooth and effective running of a funeral home, to ensure all funerals are completed in a timely and appropriate manner in accordance with deceased and or family wishes • Maintain leadership and be accountable for your actions and actions of others within your team • To be custodian of the deceased • Live up to and respect our promise, and carry out My promise in line with individual performance reviews • To guide, teach and develop others • To support the business moving forward and encourage community engagement • To ensure we are successful in getting it ‘right first time’ and exceed our clients expectations. • Protect and respect others well being • monitor Health and Safety for all • To safe guard the business and to promote at every opportunity • Be proactive to all situations and deal with them accordingly • To delivery and maintain high standards

Listening, coaching, guidance, patience, deeper understanding of grief and bereavement

Fully with great enjoyment and exceeded my expectations

Very, been a co-operative Group employee since 2008 and feel my comments, concerns are listened to and also that I am taken seriously by my local management team

Very - clear and consistent programme knew from day one what was expected and when also the timetable was very well oragnised to coincide with pre exisiting training

full - my external support worker from learn direct was very supportive my internal training provider was obviously a lot busier with all other staff and training that was needed to be rolled out throughout the business so I dont feel that I had the confidence to call upon them as I did not wish to hinder what they were doing however I had back up from my manager, other qualified Fuenral Directors and also my external support

From my manager a lot of support and also my Regional manager was a great help. other colleagues within the business also supported me and this was a great comfort

The basic rate when on your apprenticeship does not match your needed and I also belive that the current rate of pay is not adequate again to meet my personal needs

Yes

Yes

I beleive in the values of the co-operative group and its ethos, I am a great believer of our promise and that the group is once again heading in the rigt direction

Be honets, tell them via your CV , covering letter and interview what it is about you, what you can bring to the role and not necessarily look at answering the questions to what you think they want to hear, be individual and above all be yourself