Service Coordinator Review

I have recently been hired for the role of a Service Coordinator. My current daily tasks include looking at the numbers of incidents in our queues that have been raised overnight and throughout the weekend and understanding where we stand with them. I also take part in a daily call with the client in which we discuss any new incidents with them and answer and issues they may have. As I have only recently begun the role, my responsibilities are limited. But in the near future I should be taking over some areas of incident management and understanding more of the problem management side of the project. Previous to this role I was a Service Report Analyst. I carried out monthly reports, and produced them to the Client holding monthly meetings with them. I looked through hundreds of thousands of transactions within a month and understood each of their paths individually. I was also a sole User Acceptance Tester along side this role for roughly 4 months.

I have learned a vast amount of skills since being in the IBM Apprenticeship Scheme. These vary from personal skills, ie how to act with a Client and how to understand their most vital needs. To physical educational qualifications such as; ITIL Foundation and Programming Foundations.

I really enjoy the apprenticeship scheme. It's a great way to learn on the job and fully immerse yourself in work life. There are a lot more responsibilities than I first expected to have joining the scheme, but I believe its a great way of seeing if you can handle the daily business life.

I feel very valued by IBM. There are constantly emails and recognitions going to the Apprenticeship scheme and individuals within it, which is a great way to encourage us.

Our programme is fairly structured. The communication can lack for a large amount of the time, as to what mandatory courses are required of us and by when. And the qualifications we are competing has gone quiet since we submitted our paperwork. Overall the scheme is well structured but the information regarding it isn't passed down in some cases.

There's constant support to anyone that needs it in IBM. I currently have 1 foundation manager, a line manager, and two mentors. People are always willing to help and offer their knowledge to you when you need it. The scheme and overall Business is great when it comes to support. Anywhere you turn there is always someone to help.

See 6A

Currently I am very happy with my salary. When I previously worked on a project outside of where I lived, it was extremely difficult to live on the funds given to me. I believe a flaw within the Apprenticeship is the living expenses given to certain people. I understand that it's up to the individual to accept the job offer and location hand in hand, knowing the costs they will take for living. But in some cases the living costs and basic essentials are more than our salaries. For my old project I moved to the location, as I couldn't do the 3 hour round commute a day. However after paying my rent and the bare essentials, I'd come away with nothing left over to really live on, forcing me to move back home and lose £400 fuel costs a month (just under half my monthly salary).

There are some outside of work but mainly due to the social networking made within the office. ie/ apprentice football was organised etc/

Yes

It's a great place to work. For someone of my age I believe the work experience and learning gained is irreplaceable. IBM is an ever growing company that thrives taking in new people. In other businesses where young people would sometimes be frowned upon due to the lack of knowledge, IBM cherishes it and throws as much learning as we want at us.

IBM looks for people that stand out from the crowd. Whether it be logical skills, personal skills or bright ideas, they look for someone that has the right thinking processes to slot in. The application process and interviews were probably the most stressful thing I have ever done in my life but it gives you so much education about how real business interviews can take place.